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Terms of service

Last updated: 28 September 2026

1. About these terms

These terms apply when you use wearalphabelle.com or place an order with us. The store is run by Alphabelle ("we" or "us"), a business registered in the United States. You can reach us at support@wearalphabelle.com.

When you place an order, you agree to these terms and to our refund policy, shipping policy and privacy policy.

2. Who can order

You must be at least 18, or the age of majority where you live, to place an order.

3. The necklaces

  • The Belle and The Chérie are made to order with your text. Every piece is made by a workshop in China and ships from there directly to you.
  • Every piece has a gold tone finish, named by its colour. We do not claim that any piece contains sterling silver, solid gold, vermeil or any other precious metal. The base metal is listed as stainless steel.
  • Some product and lifestyle photos are digitally created or edited to show each design being worn. They follow photos of the real pieces, but your piece can differ slightly in finish, colour and size.
  • Our necklaces are adult jewellery and are not intended for children 12 and under. Keep chains and small parts away from young children.

4. Personalisation

  • You are responsible for the text you enter. We show it back to you before you pay, and we make it exactly as you entered it.
  • The Belle takes up to 10 letters, spaces, hyphens and apostrophes. The Chérie takes up to 9 capital letters from A to Z.
  • We may refuse text, or cancel an order with a full refund, if the text is offensive or unlawful or if it uses a name, trade mark or other material that you do not have the right to use.

5. Prices and payment

  • Prices are in US dollars. The price at checkout is the price you pay, plus any sales tax that checkout shows.
  • Checkout adds US sales tax where we are required to collect it. Import duty and tax outside the United States are explained in our shipping policy.
  • You pay through Shopify's checkout. It accepts the payment methods it shows, including debit and credit cards, Shop Pay, Apple Pay and Google Pay. Where checkout offers Shop Pay Installments, eligible US orders can pay in instalments under Affirm's own terms.
  • If a price on the store is clearly wrong, we may cancel the order and refund you in full before it ships.
  • Discount codes follow the conditions shown with each code.

6. Your order

  • Your order confirmation email confirms that we have received your order.
  • We may cancel an order and refund you in full before the piece is made, for example if a piece cannot be made, if we cannot verify the payment, or if the text breaks section 4.
  • You can change or cancel an order only until the workshop starts making it. Our refund policy explains how.

7. Delivery

  • Our shipping policy sets out delivery times, countries and import charges. Every order ships within 14 days. If we cannot ship it in that time, we email you before the 14 days are up, and you can agree to a new date or cancel for a full refund.
  • The piece becomes yours, and the risk of loss passes to you, when it is delivered to your address or when you collect it.

8. Remakes, refunds and returns

Our refund policy sets out the remake guarantee, cancellations, lost parcels and refunds. We do not accept returns for a change of mind.

9. Reviews and photos you send us

  • A review must describe your own experience of a piece you bought.
  • We do not write or edit reviews. We do not reject a review because it is negative. We may decline to publish a review that is unlawful or offensive, that is not about the piece or our service, or that contains someone's personal information.
  • Reviews labelled AliExpress buyer come from people who bought the same piece on AliExpress. Each one links to its source.
  • When you send us a review or a photo, you allow us to show it on the store and in our marketing with your display name.

10. Using the website

  • Do not use the store in a way that is unlawful, that harms the store or other users, or that tries to get around its security.
  • The Alphabelle name, logo, designs, photos and text belong to us or the people who licensed them to us. Do not copy them without our written permission.

11. Our responsibility to you

  • Nothing in these terms limits any right you have under consumer law that cannot be limited, or our liability for fraud or for death or personal injury caused by our negligence.
  • As far as the law allows, we are not responsible for losses that were not foreseeable when you placed your order, or for business losses. The store sells to consumers for personal use.
  • As far as the law allows, our total liability for an order is limited to the amount you paid for it.

12. Events outside our control

Events outside our control include carrier or customs delays, strikes, severe weather and natural disasters. We are not responsible for delays they cause. If such an event delays your order past the shipping promise in section 7, you can cancel it for a full refund.

13. Law and disputes

  • These terms are governed by the laws of the US state where Alphabelle is registered. If you live outside the United States, you also keep the protection of the consumer laws of your country that cannot be excluded.
  • If something goes wrong, please email us first. We answer every message.
  • Disputes go to the courts of the US state where Alphabelle is registered, unless the law of the country where you live lets you bring them in your local courts.

14. Changes to these terms

We may update these terms. The version in force when you placed your order applies to that order.

15. Contact

Alphabelle. Email: support@wearalphabelle.com.

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