Shipping policy
Last updated: 28 September 2026
This policy applies to orders placed at wearalphabelle.com. The store is run by Alphabelle ("we" or "us").
1. How orders ship
Every necklace ships within 14 days of your order, with tracking. The Belle and The Chérie are made to order with your text. Each piece ships with tracking directly to your address from the workshop in China that makes it. Delivery is free on every order.
2. Where we deliver
Checkout lists every country we deliver to. We are not taking orders to the United Kingdom, Northern Ireland or the European Union at this time, and checkout cannot ship to addresses there.
3. Import duty and tax
- United States: import duty is paid before your parcel ships. Nothing is due on delivery. Sales tax is added at checkout where we are required to collect it.
- Nigeria: imports worth up to $300 are free of duty and tax for up to four imports a year. Above that, Nigeria Customs may charge duty when the parcel arrives, and the recipient pays it.
- Canada: goods from China are free of duty and tax only up to CAD 20. Above that, the recipient pays duty and tax on arrival.
- South Africa: parcels under R500 are charged a flat 20% duty plus VAT on arrival, and the recipient pays it.
- Other countries: your country may charge import duty or tax when the parcel arrives. The recipient pays these charges.
Customs rules change. The rules that apply are the ones in force when your parcel arrives.
4. Tracking
We email your tracking number when your order ships. The first tracking scan can take a few days to appear. You can follow your parcel on our Track your order page or from the View your order link in your order confirmation email. Near the end of the journey, a local carrier or post office takes over delivery, and the tracking number can change.
5. Delivery in Nigeria
Parcels to Nigeria are delivered by a local courier or by NIPOST. Some parcels are not brought to the door and wait at a NIPOST post office for collection. Please give a Nigerian phone number at checkout so the courier or post office can reach you. Post offices hold parcels for a limited time, so collect yours as soon as tracking shows it has arrived.
6. Addresses
Check your delivery address and phone number before you pay. We cannot change the delivery address once your order ships. We cannot replace or refund a parcel that was returned or lost because the address was incomplete or incorrect, or because it was not collected from a post office.
7. Late orders and lost parcels
If we cannot ship your order within 14 days, we email you with a new shipping date before the 14 days are up. You can then agree to the new date or cancel the order for a full refund.
If your parcel seems lost, email support@wearalphabelle.com with your order number. We check with the carrier, and if the parcel is lost we send a new piece or refund you in full.
8. Contact
Email support@wearalphabelle.com. We provide support by email only.