Shipping
How orders ship
Every necklace ships within 14 days of your order, with tracking. It travels straight to your address from the workshop in China that makes it. Delivery is free on every order.
Countries we deliver to
We deliver to the United States, Nigeria and most other countries. Checkout lists every country we deliver to.
We are not taking orders to the United Kingdom, Northern Ireland or the European Union yet. Checkout cannot ship to addresses in these countries.
Import duty and tax
- United States: import duty is paid before your parcel ships. Nothing is due on delivery.
- Nigeria: imports worth up to $300 are free of duty and tax for up to four imports a year. Above that, Nigeria Customs may charge duty when the parcel arrives, and the recipient pays it.
- Canada: goods from China are free of duty and tax only up to CAD 20. Above that, the recipient pays duty and tax on arrival.
- South Africa: parcels under R500 are charged a flat 20% duty plus VAT on arrival, and the recipient pays it.
- Other countries: your country may charge import duty or tax when the parcel arrives. The recipient pays these charges.
US prices do not include sales tax. Checkout adds sales tax where we are required to collect it.
Tracking
We email your tracking number when your order ships. The first tracking scan can take a few days to appear.
Follow your parcel on the Track your order page, or open View your order in your order confirmation email. Near the end of the journey, a local carrier or post office takes over delivery.
Delivery in Nigeria
Parcels to Nigeria are delivered by a local courier or by NIPOST. Some parcels are not brought to the door and wait at a NIPOST post office for you to collect.
Give a Nigerian phone number at checkout so the courier or post office can reach you. Post offices hold parcels for a limited time, so collect yours as soon as tracking shows it has arrived.
Addresses
Check your address and phone number before you pay. We cannot change the delivery address once your order ships.
Delays and lost parcels
If your order cannot ship within 14 days, we email you with a new date, and you can cancel for a full refund.
If your parcel seems lost, email support@wearalphabelle.com with your order number. We check with the carrier, and if the parcel is lost we send a new piece or refund you in full.