Returns

The remake guarantee

If your necklace arrives with text that differs from the text you typed at checkout, we remake it or refund you in full. The same applies if it arrives damaged or faulty, or if it is not the piece you ordered.

You choose the remake or the refund. You do not need to send the piece back.

How to make a claim

1. Email support@wearalphabelle.com within 30 days of delivery.
2. Include your order number and a photo that shows the problem.
3. Tell us whether you would like a remake or a refund.

We place a remake as a new order, and it ships within 14 days. A refund goes back to your original payment method.

What the guarantee does not cover

• A spelling mistake in the text you typed. We make your text exactly as you type it and show it back to you before you pay.
• Wear to the finish over time.
• Damage that happens after delivery.
• A change of mind.

Change of mind

We do not accept returns or exchanges for a change of mind. The Belle and The Chérie are made to order with your text, and every piece ships to you directly from the workshop.

Cancelling or changing an order

Email us straight away with your order number. We can change or cancel an order only until the workshop starts making it. Once your piece is in production, the order goes ahead.

Lost parcels

If your parcel seems lost, email us with your order number. We check with the carrier, and if the parcel is lost we send a new piece or refund you in full.

Refunds

Refunds go back to the payment method you used. Your bank or card provider decides when the refund shows on your statement. This can take several working days.

Your rights

This guarantee does not affect any rights you have under the consumer law of your country.