Track your order
When tracking starts
Your necklace ships within 14 days of your order. We email your tracking number when it ships, and your parcel shows its first movement a few days after dispatch.
Track your parcel
Your shipping email has a Track your parcel button that opens your parcel's tracking page. You can also enter the tracking number from that email in the form above.
Your order status page
Your order confirmation email has a View your order button. It opens your order status page, which shows your tracking number and a link to follow your parcel once your order ships.
Emails about your delivery
- Order confirmed: we send it when you place your order.
- Order shipped: we send it with your tracking number when your necklace leaves the workshop.
- Tracking updated: we send it if the tracking details change.
- Out for delivery and Delivered: we send them when the carrier reports these steps. Not every carrier does.
No new updates
A parcel can show no new scan for several days while it travels between countries. If tracking shows no update for 10 days, email support@wearalphabelle.com with your order number. Email the same address with your order number for any other question about your delivery.
Parcels to Nigeria
Some parcels to Nigeria are not brought to the door. They wait at a NIPOST post office for you to collect. When tracking shows your parcel at a post office, collect it there with your tracking number.