Questions and answers

On the necklace page, choose a letter for The Alpha, type the name for The Belle or type the letters for The Chérie. For The Belle, also choose Flowing or Bold lettering. Then choose a 40 cm or 45 cm chain. Every piece is gold tone. The live preview shows your text on the necklace, and the page shows it back to you in capitals so you can check the spelling before you add it to your bag.

The Alpha comes in every letter from A to Z. The Belle takes 1 to 10 characters: letters, spaces, hyphens and apostrophes. The Chérie takes 1 to 9 capital letters from A to Z.

Yes. We send your text to the workshop exactly as you type it. On The Belle, capital and lower-case letters stay as you enter them. Check the spelling before you pay, because a piece cannot be corrected once it is made.

Email us straight away with your order number. We can change or cancel an order only until the workshop starts making it.

Yes. Enter the recipient's name and address as the delivery address at checkout. The order and tracking emails go to your email address.

Every necklace ships within 14 days of your order, with tracking. The shipping page has the details.

Delivery is free on every order.

We deliver to the United States, Nigeria and most other countries. Checkout lists every country we deliver to. We are not taking orders to the United Kingdom, Northern Ireland or the European Union yet.

Orders to the United States arrive with duty paid. In Nigeria, imports worth up to $300 are free of duty and tax for up to four imports a year. In other countries, the recipient may pay import duty or tax on arrival. The shipping page lists the rules by country.

We email your tracking number when your order ships. Follow it on the Track your order page, or open View your order in your order confirmation email.

If your parcel seems lost, email us with your order number. We check with the carrier, and if the parcel is lost we send a new piece or refund you in full.

Checkout takes debit and credit cards, Shop Pay, Apple Pay and Google Pay. Where checkout offers it, eligible US orders can also pay in instalments with Shop Pay Installments.

Prices are in US dollars. If your card is in another currency, your card provider converts the charge and may add a fee.

US prices do not include sales tax. Checkout adds sales tax where we are required to collect it. Import duty and tax outside the US are explained on the shipping page.

You pay on Shopify's secure checkout. We never see your full card number.

The base metal is stainless steel. Every piece has a gold tone finish. The colour is a finish on the steel, and a finish can wear with time. The Chérie's letters are set with clear cubic zirconia stones.

You choose a 40 cm or 45 cm chain for every necklace. The Alpha's chain is 40 cm with a 5 cm extender, so either choice arrives on the same chain. The Belle ships a separate chain in the length you choose. The Chérie's chain adjusts from 40 to 45 cm, so either choice arrives on the same chain too. The size guide shows where each length sits.

We do not describe the necklaces as hypoallergenic or nickel-free. The base metal is stainless steel.

Take it off before you swim, shower, exercise or sleep. Keep it away from perfume, lotion and cleaning products. Wipe it with a soft dry cloth and store it on its own in a dry place.

Some photos are digitally created or edited to show each design being worn. The necklaces in them follow photos of the real pieces. Your necklace can differ slightly in finish and size from the photos.

No. The necklaces are adult jewellery and are not intended for children 12 and under.

Reviews come from two sources. Customers of this store review their order after delivery. Reviews labelled AliExpress buyer come from people who bought the same piece on AliExpress, and each one links to its source. We do not write or edit reviews.

If the text differs from your order, or the piece arrives damaged or faulty, we remake it or refund you in full. Email us within 30 days of delivery with your order number and a photo. The returns page has the details.

We do not accept returns for a change of mind. The remake guarantee covers pieces that arrive with the wrong text, damaged or faulty.

Email support@wearalphabelle.com or use the contact form. We reply by email.